Frequently Asked Questions

Which phone models do you support?

The available models are listed on each product page. Our range can vary by design, so always select your exact device before adding a case to your bag.

Are Inkstreets cases hand-painted?

No. Inkstreets cases feature printed artwork. Painterly texture is part of the printed design rather than paint applied by hand to each case unless a product page expressly says otherwise.

Will the colours look exactly the same as my screen?

Not always. Screen brightness, colour settings, printing processes and case materials can create small differences in tone. Product images are intended to represent the artwork as closely as practical.

How do I choose the right case?

Check your exact phone model first, then select the matching option on the product page. See our Phone Model & Fit Guide if you need help.

When will my order arrive?

Many Inkstreets products are produced after the order is placed. Production time and shipping time are separate, and the available delivery estimate for your destination will be shown during the order process when available.

Can I change my phone model after ordering?

Contact us as soon as possible. We will try to help, but changes cannot be guaranteed once production or fulfilment has started.

What if my item arrives damaged or incorrect?

Please keep the packaging and contact us with your order number and clear photographs of the item and shipping label. We will review the issue and help with the next step.

Are there destination restrictions?

Yes, some products have destination-specific restrictions. Please check the product description and our Shipping Policy before ordering.

How do I contact Inkstreets?

Use our contact page. For order support, include your order number and the email address used at checkout. Never send passwords or full payment-card details.