Returns & Cancellations

Last updated: September 28, 2026

Made-to-order products

Inkstreets phone cases are commonly produced to order for the specific phone model you select. Because of this, change-of-mind returns, exchanges and cancellations may not be available once production has started, except where required by applicable law.

Wrong phone model selected

Please confirm your exact phone model before ordering. If you order the wrong model, contact us as soon as possible. We will try to help before production begins, but we cannot guarantee a change, cancellation, return or replacement after fulfilment has started.

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted or materially different from what you ordered, contact us promptly with your order number and clear photographs of the product, packaging and shipping label. We will review the issue and, where appropriate, arrange a replacement, refund or other remedy.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. A request does not guarantee that production can be stopped. If production has already begun, the order may no longer be cancellable.

Refund timing

Approved refunds are returned to the original payment method where possible. Your bank or payment provider may require additional time to post the refund after it has been issued.

Consumer rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Contact

Use the Inkstreets contact page for return, replacement or refund requests and include your order number and the email address used at checkout.